How to Check if Viagogo Tickets Are Valid


As the demand for live events and entertainment continues to grow, so does the market for ticket resellers. Viagogo is one of the well-known names in the ticket resale industry. While many legitimate tickets are bought and sold through platforms like Viagogo, it’s essential for buyers to exercise caution to ensure they are not scammed with invalid or counterfeit tickets. In this article, we will guide you through the steps to check if Viagogo tickets are valid and minimize the risk of purchasing fraudulent tickets.

Research the Event

Before purchasing tickets from Viagogo or any resale platform, start by researching the event. Verify the date, time, and venue of the event through official sources, such as the event’s official website, the venue’s website, or authorized ticket sellers. Ensure that the event details provided by the seller on Viagogo match the official information.

Check the Seller’s Profile

Viagogo allows users to create profiles, and it’s important to review the seller’s profile before making a purchase. Look for information about the seller’s history, including the number of transactions they have completed and their user rating. A seller with a higher transaction history and positive feedback is generally more trustworthy.

Compare Prices

Compare the ticket prices listed on Viagogo with those from other legitimate sources, such as the official event website or authorized ticket sellers. If the tickets on Viagogo are significantly cheaper than those available through official channels, it could be a red flag. Prices that seem too good to be true often indicate fraudulent tickets.

Use the Secure Payment Method

Viagogo offers secure payment options for buyers, such as credit cards and PayPal. Avoid sellers who request payment through untraceable methods like cash transfers or wire transfers. Using secure payment methods offers a level of protection in case the tickets turn out to be invalid.

Be Wary of Last-Minute Listings

Be cautious when dealing with sellers who list tickets at the last minute, especially if the event is in high demand. Fraudsters often try to take advantage of buyers seeking last-minute tickets for popular events. Purchase tickets well in advance whenever possible.

Ask for Ticket Details

Before finalizing your purchase, contact the seller through Viagogo’s messaging system to request additional ticket details. Ask for the ticket’s section, row, seat numbers, and any other relevant information. Legitimate sellers should be willing to provide this information to reassure buyers.

Request Proof of Purchase

Ask the seller for proof of purchase or acquisition. Legitimate sellers often have email confirmations, receipts, or physical tickets from the original purchase. If a seller cannot provide proof of how they obtained the tickets, consider it a warning sign.

Verify the Ticket’s Barcodes or Serial Numbers

Many event tickets have barcodes or serial numbers that can be used to verify their validity. Ask the seller for the barcode or serial number of the tickets you are interested in and check with the event’s official ticketing provider or the venue to confirm whether the tickets are valid.

Utilize Online Verification Tools

Some events and venues provide online tools for ticket verification. These tools allow you to enter the barcode or serial number to check if the tickets are legitimate. Verify the event’s official website or contact the venue for information on such tools.

Avoid Buying E-Tickets Without Authentication

E-tickets are convenient but can be prone to fraud. If you are purchasing e-tickets, ensure that they have been authenticated by the event’s official ticketing provider or venue. Some events provide authentication features like QR codes or unique identifiers to validate e-tickets.

Beware of Unusual or Suspicious Requests

Be cautious of sellers who request unusual or suspicious actions, such as meeting in a secluded location for the ticket exchange or asking for personal information that seems unnecessary. Ensure that the ticket transaction takes place in a safe and public location.

Trust Your Instincts

If something feels off or too good to be true, trust your instincts and reconsider the purchase. It’s better to miss out on an event than to risk losing money on fraudulent tickets.

What to Do if You Receive Invalid Tickets

Despite taking precautions, there is still a possibility of purchasing invalid tickets. If you receive tickets from Viagogo that turn out to be invalid, follow these steps:

Document Everything: Keep all communication with the seller, including messages and payment receipts, as evidence.

Contact Viagogo: Report the issue to Viagogo immediately. Provide them with all relevant information, including the seller’s details and any proof of invalidity.

Contact Your Payment Provider: If you paid with a credit card or PayPal, contact your payment provider to dispute the charge and request a refund.

File a Complaint: If your issue is not resolved through Viagogo or your payment provider, you can file a complaint with relevant consumer protection agencies or organizations in your jurisdiction.

Leave a Review: Share your experience by leaving a review on Viagogo’s platform to warn other potential buyers about the seller.


Purchasing tickets from Viagogo can be a convenient way to secure tickets for popular events, but it’s essential to exercise caution and diligence to ensure you are buying valid tickets. Research the event, check the seller’s profile, use secure payment methods, and verify the tickets’ authenticity whenever possible. If you encounter any issues with your purchase, take immediate steps to report the problem and seek a resolution. By following these guidelines, you can enjoy your favorite events with peace of mind, knowing that your tickets are valid and legitimate.

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