How to Get a Refund on Uber Eats


Uber Eats has revolutionized the way people order food, offering convenience and a wide range of culinary options at their fingertips. However, despite the platform’s seamless experience, there may still be occasions when your order doesn’t meet your expectations, or issues arise with the delivery. In such cases, it’s important to know how to request a refund on Uber Eats. This comprehensive guide will walk you through the steps to ensure you get a refund when you encounter issues with your order.

Understand Uber Eats’ Refund Policy

Before diving into the process of getting a refund, it’s crucial to familiarize yourself with Uber Eats’ refund policy. The policy outlines the circumstances under which you can request a refund:

Incorrect or Missing Items: If your order arrives with incorrect items or missing items, you are eligible for a refund.

Late Delivery: Uber Eats guarantees certain delivery times. If your order is delivered significantly late, you may be entitled to a refund.

Quality Issues: If you receive food that doesn’t meet your quality expectations or is inedible due to poor preparation or handling, you can request a refund.

Act Promptly

If you encounter any issues with your order, it’s essential to act promptly. Open the Uber Eats app and navigate to your recent orders. Find the specific order with the problem and tap on it to access the order details.

Report the Issue

Within the order details, you’ll find an option to “Report Issue.” Tap on this option to initiate the refund process. You’ll be presented with a list of common issues, such as missing items, incorrect items, or food quality problems. Select the issue that matches your situation.

Provide Details

After selecting the issue, Uber Eats will prompt you to provide more details about the problem. Be specific and clear in describing what went wrong with your order. Include relevant information such as missing items, incorrect items, or details about the late delivery.

Submit the Request

Once you’ve provided all the necessary information, tap “Submit Request.” Uber Eats will review your request and may contact you for further details or verification.

Contact Customer Support

If you encounter any issues while submitting your request through the app, or if you haven’t received a response within a reasonable timeframe, it’s advisable to contact Uber Eats customer support directly. You can usually find their contact information on the Uber Eats website or within the app.

Be Patient

The refund process may take some time, as Uber Eats will investigate the issue to ensure it aligns with their refund policy. Be patient and allow the platform to review your case thoroughly.

Monitor Your Account

Uber Eats typically processes refunds to the original payment method used for the order. Keep an eye on your bank or credit card statement to ensure that the refund has been processed. Refunds can take several business days to appear, depending on your financial institution.

Check for Uber Cash

In some cases, Uber Eats may issue a refund in the form of Uber Cash, which can be used for future orders on the platform. Make sure to check your Uber Eats account for any credited Uber Cash, as it’s a common resolution method for refund requests.

Leave Feedback

After your refund request has been resolved, consider leaving feedback for the restaurant or delivery driver. This can help improve the overall Uber Eats experience and prevent similar issues for other users.

Common Issues and Solutions

Missing Items: If you receive your order with missing items, follow the steps outlined above to request a refund. Provide clear details about the missing items, and Uber Eats should process your refund accordingly.

Incorrect Items: If you receive items that differ from what you ordered, report the issue immediately. Provide specifics about the incorrect items, and Uber Eats will investigate and issue a refund if necessary.

Late Delivery: If your order arrives significantly later than the estimated delivery time, you can request a refund. Be sure to document the delivery time and the estimated time provided by Uber Eats.

Quality Issues: If the food you receive is of poor quality, inedible, or does not meet your expectations, you have the right to request a refund. Be descriptive in your feedback about the quality problem.


Uber Eats strives to provide a seamless and enjoyable food delivery experience, but occasional issues can arise. Knowing how to request a refund on Uber Eats is essential for ensuring you receive a fair resolution when problems occur. By following the steps outlined in this guide, you can navigate the refund process with confidence and ensure that your money is refunded when you encounter issues with your orders. Remember to communicate clearly, provide necessary details, and be patient as Uber Eats investigates and resolves your refund request, ensuring you continue to enjoy the convenience and reliability the platform offers.

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